Contact Us

Provider Services

For provider questions and claims issues
Phone: 1-844-521-6942
Fax: 1-800-964-3627

Prior Authorizations — Utilization Management, Pharmacy

Phone: 1-844-521-6942
Fax — inpatient: 1-888-822-5595
Fax — outpatient: 1-888-822-5658
Fax — pharmacy: 1-844-864-7865
Fax — pharmacy — medical injectables: 1-844-487-9291

Prior Authorizations — Behavioral Health

Phone: 1-844-521-6942
Fax — inpatient: 1-877-434-7578
Fax — outpatient: 1-866-877-5229

Contact Us - Healthy Blue Dual Advantage

Provider Services

Phone: 1-844-895-8160

Prior Authorizations — Utilization Management

Phone: 1-800-262-2731
Fax: 1-877-423-9972

Case Management

Phone: 1-833-607-6516

For assistance with any other item, contact the number on the back of your patient’s Healthy Blue Dual Advantage member ID card.

Provider Relations, Credentialing and Contracting

1-504-836-8888

EDI Solutions Helpdesk

1-800-470-9630

Case Management

Phone: 1-877-440-4065, Ext. 35792
Fax: 1-888-533-7250

Looking for a specialist? Please email la1casemgmt@healthybluela.com

Grievances and Appeals

Phone: 1-844-521-6942
Fax: 1-888-708-2584