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Behavioral Health

Integrated health care

Healthy Blue facilitates integrated physical and behavioral health services as an integral part of health care. Our mission is to address the physical and behavioral health care of members by offering a wide range of targeted interventions, education and enhanced access to care to ensure improved outcomes and quality of life for members. We work collaboratively with hospitals, group practices and independent behavioral health care providers, community and government agencies, human service districts and other resources to successfully meet the needs of members with mental health, substance use, and intellectual and developmental disabilities.

Provider Relations Hotline

1-504-836-8888

Provider Relations Fax

1-888-375-5063

Provider Relations Email

lainterpr@healthybluela.com

Working with Members & Providers

How providers obtain assistance from Healthy Blue

If you would like assistance coordinating care for a member, contact our behavioral health care managers at 1-877-440-4065, ext. 35792. For all other needs, including general questions about available benefits, Healthy Blue policies or other general questions, you can find most of the answers on this site, or call Provider Services at 1-844-521-6942. Provider Services can also provide member-specific information, such as eligibility.

How members access Behavioral Health services

If a Healthy Blue member is dealing with depression, anxiety or a mental health concern, our care managers will work with the member and their primary care provider to help get the care they need. Members can also call Healthy Blue at 1-844-227-8350 for help getting specialized behavioral health care.