Welcome, providers!

Access resources that help healthcare professionals do what they do best — care for our members.

At Healthy Blue, we value you as a provider in our network. That's why we’ve redesigned the provider site to make it more useful for you and easier to use.

Interested in joining our provider network? We look forward to working with you to provide quality services to our members.

Ensure our members are equipped to renew their Medicaid Benefits

Help our members prepare to renew their Medicaid healthcare coverage and benefits by educating them on what documents are needed to ensure their renewal form is completed accurately. Members can submit their renewal form via web (preferred), phone, fax, mail, or in person.

For questions about eligibility, benefits, authorizations, claims status, and more; log in to Availity Essentials* and select Chat with Payer. For additional support, please use the following resources or contact us if more clarification is needed.

Membership reassignment

For members who have been reassigned to a new MCO by the Louisiana Department of Health effective January 1, 2023, authorizations are being shared and will be loaded into our systems by the six MCOs (Aetna, Amerihealth Caritas, Healthy Blue, Humana, Louisiana Healthcare Connections and United Healthcare) that cover the time frame of January 1, 2023, or after. If you chose to resubmit to the updated MCO, please do so per current prior authorization guidelines.

COVID-19 information

Healthy Blue is closely monitoring COVID-19 developments and how the novel coronavirus impacts our customers and provider partners.

Availity access

The Availity Portal offers healthcare professionals free access to real-time information and instant responses in a consistent format regardless of the payer.

At Availity, you can:

Request authorizations
Submit claims
Confirm eligibility

Learning opportunities

Find learning opportunities to assist with administering your patient’s health plan using Availity Essentials multi-payer features and payer spaces applications. Use the library of self-paced courses and instructor-led training sessions, available 24/7 at no cost. Be prepared with the knowledge to assist our members.

Receive email from Healthy Blue

Healthy Blue is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.

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Healthy Blue Dual Advantage D-SNP

Access Healthy Blue Dual Advantage D-SNP benefit information, forms, and more.

Provider News

Get the latest articles and announcements on claims filings, products, benefits, administrative updates, new and revised procedures and guidelines, prescription information, and more.

Featured resources

Pharmacy information

Search for up-to-date drug information, including hundreds of brand-name and generic medications.

Maternal child services

When it comes to our pregnant members, we are committed to keeping both mom and baby healthy. That’s why we encourage all our moms-to-be to take part in our New Baby, New LifeSM program, a comprehensive, proactive case management and care coordination program for all expectant mothers and their newborns.

Behavioral health provider

We work collaboratively with hospitals, group practices, and independent behavioral healthcare providers, community and government agencies, human service districts, and other resources to successfully meet the needs of members with mental health, substance use, and intellectual and developmental disabilities.

NCQA health plan accreditations

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality services to our members.